GENERAL TERMS AND CONDITIONS

1. INTRODUCTION AND DEFINITIONS

1.1. These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the relations between OCEANO MERCADO S.R.L., a company incorporated and existing under the laws of Romania, Commercial Register Number: J18/930/2020 (assigned on 09.11.2020) Unique Registration Code: 37397636, address: Sat Cornești, Comuna Bălești, Strada Corneștilor, Nr. 34, Judet Gorj, Romania, VAT number: RO37397636, on the one hand, and: (а) the individuals and legal entities using the services made available by the OCEANO MERCADO S.R.L. through the website https://supreva.com; or (b) individuals and legal entities visiting the website https://supreva.com without using the services of OCEANO MERCADO S.R.L.

These GTC are binding on all persons accessing or using the website https://supreva.com. By accessing or using the website https://supreva.com all persons undertake to comply with these GTC and with all applicable laws of Romania. By clicking on any object, link, or button located on the pages of https://supreva.com, all persons agree to, fully accept, and undertake to comply with these GTC and the Service Provider’s privacy policy.

1.2. Definitions:

“Buyer” – means Users using the Services who has registered on the Website and purchases or intends to purchase Products through the Website, solely in the course of its trade, business, profession or independent economic activity, where such purchase is related to its professional activities.

“Carriers” – means Website integrated courier partners made available by the Service Provider for facilitation of the Sellers to deliver Products to Buyers.

“Contracts” – means the contracts concluded through the Website between a Seller and a Buyer in relation to the purchase and sale of Products, formed electronically upon acceptance of an order by the Seller and confirmation thereof to the Buyer via the Website.

“Privacy Policy” – means the Service Provider’s privacy policy located on the Website.

“Products” – means any goods, services, and/or other commercial offerings made available for sale or purchase through the Website by Sellers, including any combination thereof.

“Purchase Order” – means an order submitted by a Buyer through the Website for purchase of Products offered by Sellers.

“Sellers” – means Users using the Services who has registered on the Website and offers Products for sale through the Website, solely in the course of its trade, business, profession or independent economic activity, where such sale is related to its professional activities.

“Services” – means the services provided by the Service Provider through the Website, as described in these GTC and the Service Agreement/Transport Services Agreement (where applicable).

“Service Agreement” – means the separate agreement between the Service Provider and Sellers governing specifically the provision of Services.

“Service Provider” – means OCEANO MERCADO S.R.L., a company incorporated and existing under the laws of Romania, registration No. 37397636, address: Sat Cornești, Comuna Bălești, Strada Corneștilor, Nr. 34, Judet Gorj, Romania, VAT number: RO37397636.

“Transport Services Agreement” – means separate agreement between the Service Provider and Sellers setting out the conditions for the use of transport services by Carriers.

“User” – means any individual or legal entity using the Services by acting as a Buyer and/or Seller on the Website, solely in the course of its trade, business, profession or independent economic activity, including companies, professionals and organizations (such as civil or non-governmental organizations), and expressly excluding any person acting as a consumer within the meaning of applicable consumer protection laws.

“User Account” – means the personal electronic account created by a User upon successful registration on the Website, which enables access to and use of the Services.

“User Content” – means any information, data, text, images, audiovisual materials, descriptions, logos, trademarks or any other content or materials uploaded, posted, transmitted or otherwise made available on the Website by a User or Visitor (where applicable).

“Visitors” – means individuals or legal entities visiting the Website without using the Services.

“Website” – means the website at https://supreva.com.

2. WEBSITE

The Website is a virtual platform operated by the Service Provider for businesses and other organizations, including civil or non-governmental organizations, and is not intended for consumers. Through the Website, the Sellers may offer Products for sale, and the Buyers may place Purchase Orders, in each case acting in the course of their trade, business, profession or independent economic activity. The Website may also be accessed by Visitors who do not register or use the Services, unless otherwise provided for in these GTC.

3. SERVICES

3.1. The Service Provider makes available to Users the following Services through the Website:

3.1.1. enabling Sellers to offer Products for sale on the Website, create and manage Product listings, and maintain records of Purchase Orders;

3.1.2. enabling Buyers to communicate with Sellers via the Website, review Products, place Purchase Orders, track Purchase Orders, and submit reviews regarding Products;

3.1.3. facilitating the processing, transmission and management of Purchase Orders and related communications between Sellers and Buyers.

3.2. The Services are available only to Users who have an active User Account, subject to the exceptions set out below:

3.2.1. the Services are available to Sellers only upon the conclusion of a Service Agreement and a Transport Services Agreement with the Service Provider. The Service Agreement/Transport Services Agreement is concluded during the process of registration of the Sellers’ User Account on the Website.

3.2.2. subject to limited functionalities, Visitors may use the Services as Buyers for purchases made through the Website without creating a User Account, provided that such purchases are made solely in the course of their trade, business, profession or independent economic activity and are related to their professional activities. By placing Purchase Orders, such Visitors: (a) act as Buyers, enter into Contracts, and enter into a contractual relationship with the Service Provider in respect of the Services; (b) declare that the purchase is made solely in the course of their trade, business, profession or independent economic activity; and (c) agree to, fully accept, and undertake to comply with these GTC and the Privacy Policy. For the avoidance of doubt, such Visitors shall be treated as Buyers under these GTC, and all rights, obligations and provisions applicable to Buyers shall apply to them in full.

3.3. The Service Provider acts solely as an independent intermediary facilitating the conclusion of Contracts between Sellers and Buyers as well as other processes.

3.4. The Sellers independently determine and publish on their commercial profile on the Website the terms of sale of their Products in compliance with these GTC and the Service Agreement/Transport Services Agreement. The Sellers may specify, inter alia, the Product range, delivery options, minimum order quantities, payment methods, and other applicable sales conditions.

4. CREATING USER ACCOUNTS

4.1. By creating a User Account, Users enter into a contractual relationship with the Service Provider for the Services and declare that they have read, understood and accepted these GTC and the Privacy Policy.

4.2. When registering on the Website, the Users shall provide the identification data requested in the registration form. The Users are obliged to provide accurate, complete and truthful information. The Service Provider shall not be liable for any consequences arising from incorrect, inaccurate, incomplete or fraudulent data or from unauthorized access to the User Account not attributable to the Service Provider.

4.3. The Users are obliged to promptly update any changes to their registration data to ensure that such data remains accurate and up to date. Users shall bear full responsibility for any damage or costs arising from failure to update their data or from incorrect data entry.

4.4. The Users are solely responsible for the security of their User Accounts credentials and shall immediately notify the Service Provider of any suspected unauthorized access, The Service Provider shall not be liable for any damage resulting from compromised account security not attributable to it.

4.5. The Service Provider reserves the right to refuse registration without stating reasons, or to suspend, restrict or terminate a User’s access to the Website and delete the User Account in the event of breach of these GTC or the Service Agreement/Transport Services Agreement (where applicable), the law or where there is reasonable suspicion of such breach, or where the User’s conduct threatens the operation or integrity of the Website or other Users.

4.6. The Service Provider may verify the information provided during registration against public databases and may request supporting documents for verification purposes, including proof of registration, tax identification documents, financial documents, and powers of representation where applicable. Where information is incomplete or inconsistent, the Service Provider may request additional information or refuse registration or User Account activation at its discretion.

4.7. The Users warrant that, where it provides personal data in the course of using the Website and/or the Services, it has obtained all necessary consents or otherwise has a lawful basis for such disclosure and processing.

4.8. The Service Provider may delete User Accounts that remain inactive for more than 6 months.

5. USERS’ GENERAL OBLIGATIONS

5.1. The Users represent and warrant that, throughout the duration of their use of the Website and Services, they will comply with all applicable legal requirements necessary for the conduct of their business, trade or professional activities, including obtaining and maintaining all required permits, authorizations and notifications to competent authorities. Users will use the Website solely for lawful business, trade or professional purposes within the scope of their authorization.

5.2. Misuse of the Website is prohibited. Misuse includes, without limitation: advertising or describing Products in a misleading manner; offering Products that the Seller does not own; failing to confirm Purchase Orders; unjustified delay in delivery of confirmed Purchased Orders; cancellation of Purchase Orders in order to conclude transactions outside the Website; unjustified refusal to accept ordered Products; attempts to conclude transactions outside the Website after initial contact through the Website; issuing or requesting invoicing or payment outside the Website, or attempting to circumvent the Website or divert Users away from it. The Service Provider may restrict, suspend or terminate Users’ access to the Website in case of such misuse or suspicion of such misuse. In the event of a breach by a User, such User shall be liable to pay to the Service Provider a penalty in the amount of 5 (five) times the value of the relevant Purchase Order in respect of the first breach, and 10 (ten) times the value of the relevant Purchase Order in respect of any second or subsequent breach. Where the breach is not directly linked to a specific Purchase Order, the contractual penalty shall be calculated based on the highest value Purchase Order concluded by the User through the Website during the preceding 12 (twelve) months. The Users agree that such penalty is reasonable and proportionate, taking into account the nature of the Services, the need to ensure the integrity and proper functioning of the Website, the prevention of circumvention, and the difficulty of precisely quantifying the damages arising from such breaches, including loss of commission, loss of Users, reputational harm, and operational disruption.

6. PURCHASE PRICE AND PAYMENT TERMS. ORDERING OF PRODUCTS. CONTRACTS

6.1. The price of Products offered by Sellers on the Website is stated in the local currency of the Seller and is exclusive of VAT unless expressly indicated otherwise. Indicative prices may also be displayed in the currency of the Buyer, calculated using the official exchange rate of the National Bank of Romania. Such indicative prices are provided for information purposes only, are non-binding, and may differ from the final price due. The price in the Sellers’ local currency is the only binding price. Payment shall be made in euro or in the currency of the Buyer, with conversion performed using the official exchange rate of the National Bank of Romania applicable on the date of issuance of the relevant payment document, namely: (a) the fiscal invoice in the case of payment by cash-on-delivery, or (b) the proforma-invoice in the case of online or bank payment.

6.2. The Products’ purchase price shall be paid by the Buyer in accordance with the payment methods and terms specified by the relevant Seller on the Website. Unless otherwise provided for in these GTC, the Users acknowledge and agree that the Service Provider will collect the Products’ purchase price from the Buyers for the benefit of the Sellers and transfers such price to the Sellers according to these GTC and Service Agreement/Transport Services Agreement. The Service Provider’s bank account will be indicated in the relevant documents generated by the Website. The collection and transfer of Products’ purchase price by the Service Provider does not constitute a regulated payment service and is performed solely as part of its agency activity. In the case of cash-on-delivery payments, the collection and transfer of the Products’ purchase price shall be performed in accordance with the applicable Service Agreement.

6.3. If the Seller has obviously indicated an incorrect price for any Product, the Seller shall not be obliged to sell the Product at the incorrectly indicated price. In such case, the Seller may offer the Product at the correct price, and the Buyer may either confirm the Purchase Order at the correct price or withdraw from the Contract without further liability in relation to the affected Product. An obviously incorrect price includes, without limitation, a manifestly low or disproportionate price or a price significantly deviating from the market value of the Product (in the absence of a discount), as well as incorrectly calculated discounted prices resulting from calculation errors.

6.4. Sellers shall issue their own invoices in relation to Contracts. The Sellers shall be obliged to upload such invoices to the Website, making them available for download by the Buyers. The Sellers shall further be responsible for complying with all applicable legal and tax obligations in relation to the issuance, reporting, submission, uploading and/or registration of invoices with the competent tax or other public authorities in the relevant jurisdiction

6.5. Prior to submission of a Purchase Order, the Buyers may review and amend the selected Products, quantities, total price, delivery details, payment method and related order information. By placing Purchase Orders, the Buyers declare that they have reviewed and accepted the Sellers’ terms of sale. The submission of a Purchase Order constitutes a binding offer by the Buyer to conclude a Contract with the Seller.

6.6. The Sellers authorize the Service Provider to receive and transmit Purchase Orders on their behalf, and to confirm Purchase Orders’ acceptance to the Buyers on Sellers’ behalf. The Buyers authorize the Service Provider to receive and transmit Purchase Orders on their behalf to the sellers.

6.7. The Service Provider confirms receipt of the Buyers’ Purchase Order via email without undue delay, and no later than 48 hours after submission - such confirmation does not constitute acceptance of the Purchase Order by the Sellers. If the Buyer does not receive such confirmation within this period, the Purchase Order shall be deemed not received. The Buyer may notify the Service Provider of any errors in the Purchase Order within one day of receipt of the confirmation. If no such notification is made within this period, the Purchase Order details contained in the confirmation shall be deemed accepted by the Buyer. The Buyer may modify or cancel a Purchase Order after its submission and prior to confirmation of receipt by the Service Provider, by contacting the Service Provider. The Buyer is bound by its Purchase Order for a period of one month from the Purchase Order receipt confirmation - if the Purchase Order is not accepted by the Sellers within this period, the offer is deemed to have expired.

6.8. The Seller accepts the Buyer’s offer by means of separate electronic confirmation, which is transmitted via email sent by the Service Provider to the Buyer on behalf of the Seller. The Seller may reject a Purchase Order or confirm a smaller quantity of Products subject to stock availability.

6.9. An accepted Purchase Order constitutes a Contract concluded between the Seller and the Buyer through the Website. Contracts are stored in and made available in the respective User Accounts and are accessible, retrievable and viewable therein. Contracts concluded through the Website are governed by Romanian law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). Contracts are concluded directly between the Sellers and the Buyers through the Website and the Service Provider is not a party thereto. The Service Provider shall bear no responsibility for the performance or non-performance under Contracts, and all obligations and liabilities arising therefrom shall rest solely with the Users concerned. Any claims arising from Contracts shall be settled exclusively between the relevant Users.

6.10. Delivery costs applicable to Purchase Orders are determined based on the conditions set by each Seller and/or the country to which the Seller offers its Products. Such costs may vary at Seller level or depending on the destination country and may be updated from time to time. The applicable delivery costs shall be the one displayed at the time the Buyer places the Purchase Order. In certain cases, additional transport costs that could not reasonably be determined at the time of Purchase Order placement may arise during the organization of delivery. In such cases, such additional costs may be charged separately. For certain categories of Products, including but not limited to products with significant weight or volume, additional delivery charges may apply during the processing of shipment.

6.11. Additional delivery and payment-related options selected by the Buyer may be subject to additional costs, such as: for shipment insurance; for delivery through a courier different from the standard or default courier selected for the Purchase Order; for cash-on-delivery payments or for payments by card upon delivery, when Carriers are used. Such additional costs will be invoiced to the Buyer accordingly.

6.12. The minimum Purchase Order threshold are: (a) for domestic transactions (where Buyer and Seller are registered in the same country) - EUR 61.36 (including VAT); (b) for cross-border transactions (where the Buyer and at least one Seller are registered in a different country) - EUR 102.26 (including VAT), which amounts are converted at the official exchange rate of the National Bank of Romania. Other minimum Purchase Order thresholds may apply, including such set by the Sellers. If a Purchase Order value does not reach the applicable minimum threshold (including due to out-of-stock Products after Purchase Order submission), it cannot be completed until additional Products are added.

6.13. The Service Provider reserves the right to restrict the Buyer’s access to the Website (deletion of User Account or temporary restriction of the use of the Website) if the Buyer is in default of any of its payment obligations or is otherwise in breach of these GTC.

6.14. The Service Provider may involve payment processors as intermediaries in transactions executed through the Website, through which the Buyers are given the possibility to pay the Products’ purchase price. Where the Buyers choose card payment, they shall be redirected to the secure interface of the relevant payment processor. The authorization of payment transactions and settlement are carried out exclusively through the payment processor’s systems. The Service Provider does not request, store or have access to any payment card data.

6.15. Any transaction fees, currency conversion costs, bank charges or payment processor charges related to payments made by Buyers or Sellers shall be borne, as applicable, by the relevant Buyer or Seller. Where such amounts are initially paid by the Service Provider, the Service Provider shall re-invoice them to the relevant Buyer or Seller, and such Buyer or Seller shall pay the relevant invoice within 7 (seven) banking days (in Romania) following its receipt. Such invoice shall be deemed received when made available in the User’s User Account, regardless of separate email notification (if any). The Service Provider shall be entitled to set off any amounts due under this Section against any amounts due to the Sellers under these GTC or any Service Agreement.

6.16. If delivery is made on a cash-on-delivery basis, but due to any error (regardless of which party is responsible) the cash-on-delivery payment option is not indicated in the relevant waybill, the Buyer shall nevertheless remain obliged to pay all amounts due in connection with the Purchase, including the Product price and applicable delivery costs. In such event, payment shall be made by the Buyer to the Service Provider no later than the next calendar day following delivery. The foregoing shall apply without prejudice to the dispute resolution and withholding mechanism set out in Section 8.3

7. CONDITIONS APPLICABLE TO THE CONTENT DISPLAYED ON THE WEBSITE

7.1. The Users undertake to publish content on the Website only in respect of which they hold all necessary rights and authorizations, and which does not infringe the rights of third parties, including intellectual property rights and personal data protection rights. Users are solely responsible for all content they publish on the Website. The Service Provider does not verify the accuracy, completeness or legality of User-generated content and excludes all liability in relation thereto, including for any removal of such content.

7.2. The Users shall not publish on the Website any content or information that is unlawful, contrary to good morals (excluding lawful Products lawfully offered for sale on the Website), or that may, in the reasonable opinion of the Service Provider, harm the reputation of the Service Provider or the Website. The Service Provider excludes all liability for any unlawful or infringing content published by the Users. The Users shall be liable for any damage or costs incurred by the Service Provider as a result of unlawful or incorrect content published by the User.

7.3. The Users shall not place links to external websites or external sources of information within the Website without prior consent of the Service Provider.

7.4. The Users undertake to use the communication tools provided within the Website (including the Message Centre and email functions) solely for purposes directly related to the conclusion, performance or enforcement of Contracts. The use of such tools for unsolicited communications or spam is prohibited.

7.5. The Sellers shall ensure that all Product information, including descriptions, prices and commercial terms published on their profiles, is accurate, complete and up to date. The Sellers shall promptly correct any errors and, where such errors affect a Purchase Order, shall notify the Buyer without undue delay and allow the Buyer to confirm or cancel any Purchase Order.

7.6. The Sellers shall ensure that any visual or descriptive content used in relation to Products is accurate and relates solely to the relevant Products and does not infringe third-party rights or misrepresent any third-party platforms or services.

7.7. The Buyers shall ensure that any content published on the Website in relation to Products is relevant, accurate and lawful.

7.8. Content that does not comply with Section 7 may be refused publication or removed by the Service Provider at any time without prior notice.

7.9. The Service Provider may restrict or refuse the display of Products or content where necessary for technical reasons, capacity management, compliance with applicable law, or where such content may, in the reasonable opinion of the Service Provider, harm its reputation or involve clearly incorrect or misleading information.

8. PRODUCTS DELIVERY

8.1. Upon receipt of the Products, the Buyer must inspect the external condition of the package in the presence of the delivering courier. In case of visible damage to the packaging, missing items, or other defects apparent upon external inspection, the Buyer shall request the drafting of a delivery complaint record by the courier at the time of delivery. Failure to comply with this obligation shall result in waiver of any claims arising from such externally identifiable defects.

8.2. Within 3 (three) calendar days from the date of receipt of the Products (excluding the day of receipt), the Buyer shall inspect and verify the conformity of the Products with the Contract with respect to defects not identifiable upon external inspection at delivery. Within this period, the Buyer shall, via the Website (i) report any non-conformity, or (ii) confirm conformity. If no report of non-conformity is submitted within the above period, the Products shall be deemed accepted as conforming to the Contract and the Seller’s performance shall be deemed satisfactory.

8.3. Where the Buyer reports non-conformity of the Products pursuant to Section 8.2, the Buyer and the Seller shall have a period of 30 (thirty) calendar days from the date of such report to resolve the matter directly between themselves (“Dispute Period”). During the Dispute Period, the Service Provider shall be entitled to withhold and not release to the Seller any amounts collected in relation to the relevant Contract. Where no settlement is reached during the Dispute Period, the Buyer shall be obliged to return the Products to the Seller within 7 (seven) calendar days following expiry of the Dispute Period - the costs of returning the Products shall be borne by the Seller. The Service Provider shall release the withheld amounts: (a) promptly following notification by the Buyer and the Seller that the dispute has been settled, in accordance with the terms of such settlement; or (b) where no settlement is reached during the Dispute Period, by reimbursing the withheld amounts to the Buyer following expiry of the Dispute Period - within 7 (seven) calendar days from receipt of a valid waybill or other shipping document evidencing dispatch of the Products back to the Seller. In the event under item (b) above, the Seller shall bear the economic risk and costs associated with the transaction, including any amounts already paid or incurred in connection with the fulfilment of the Purchase Order. The Service Provider shall bear no liability and shall owe no compensation, interest or other payment in connection with withholding or delayed release of such amounts during the Dispute Period.

8.4. The Sellers are responsible for the delivery of the Products, either directly or through third-party carriers. Delivery costs are borne by the Sellers or the Buyers in accordance with the applicable Contract. The Service Provider may facilitate delivery through Carriers under the terms of the Transport Services Agreement.

8.5. When delivery is made through Carriers, the Service Provider is entitled to select the most cost-efficient delivery option among the Carriers. Where the selected option requires a change in payment method (e.g., higher cost for cash on delivery than bank transfer), the Service Provider informs the Buyer, who may choose to proceed with an alternative payment method. If the Buyer does not accept the change, the Purchase Order will be cancelled unless the Seller and Buyer agree to cover the delivery costs.

8.6. Where the transport of Products requires one or more pallets, the cost of pallets is borne by the Buyer. If the Buyer does not accept such costs, the Purchase Order will be cancelled unless the Seller and Buyer agree to cover the relevant costs.

9. TERMINATION OF THE SERVICE AGREEMENT

9.1. Users are entitled to terminate their contractual relationship with the Service Provider at any time by requesting deletion of their User Account subject to a 15-day notice period. Upon deletion of the User Account, the Users shall not be entitled to request restoration of the User Account or any data contained therein. Such termination shall not affect any ongoing Contracts, outstanding liabilities or surviving (implicitly or expressly) provisions.

9.2. The Service Provider is entitled to terminate the contractual relationship with any User without stating reasons in the event that the User breaches any provision of these GTC or the Service Agreement/Transport Services Agreement, or otherwise violates or endangers the rights or legitimate interests of the Service Provider, or damages its reputation. In such cases the Service Provider may restrict access to the User Account and/or delete the User Account without prior notice. Such termination shall not affect any ongoing Contracts, outstanding liabilities or surviving (implicitly or expressly) provisions.

10. AMENDMENT OF THE GTC

10.1. The Service Provider may periodically modify the interface of the Website, the scope of services provided through the Website, and/or the conditions for the provision and use of such services, including these GTC. The Service Provider reserves the right to add, modify, suspend or remove features of the Website, as well as to modify or terminate the Website and/or the services provided through it, in which case the GTC shall be amended accordingly.

10.2. Users shall be notified in advance of any amendments to the GTC via the Website and/or by email sent to the address provided in their User account. Users acknowledge that continued use of the Website after such amendments shall be deemed as acceptance of the amendments. Users shall be entitled to terminate their contractual relationship with the Service Provider within 15 (fifteen) days following notification of the respective amendments. Such termination shall not affect any ongoing Contracts, outstanding liabilities or surviving (implicitly or expressly) provisions.

10.3. In the event of permanent discontinuation of the Website, the contractual relationship between the Service Provider and the Users under these GTC shall be terminated.

11. FORCE MAJEURE

It shall not be considered a breach of these GTC if either the Service Provider or the User is unable to perform its obligations due to circumstances beyond its reasonable control (force majeure). Force majeure shall mean any unforeseeable and unavoidable event beyond human control, including in particular, but not limited to, war, natural disasters, acts of terrorism, large-scale strikes, pandemics or related governmental restrictive measures, failures of communication networks, servers or other infrastructure of third-party service providers, disruptions in the operation of network operators, embargoes or international sanctions, which directly or indirectly prevent the performance of contractual obligations under these GTC.

12. LIMITATION AND EXCLUSION OF LIABILITY. ASSIGNMENT OF RIGHTS

12.1. To the fullest extent permitted by applicable law, the Service Provider excludes all liability related to the proper functioning of the Website and the availability of any services provided through the Website. The Service Provider excludes liability in particular in relation to: any interruptions and/or errors in the operation of the Website, including unavailability or failure of the Website during scheduled or unscheduled maintenance; the correction of errors or viruses that may be present on the Website or on the servers or storage systems ensuring its operation; services provided by third-party service providers, including in particular the availability or functioning of internet services, hosting services or online invoicing services, as well as any damage or disadvantage suffered by Users in connection with such external services.

12.2. By using the Website, the Users acknowledge that online sales via the Internet involve inherent technical limitations and risks. The Users accept that the Service Provider excludes all liability for any malfunction of the Internet network, obstacles to data entry or order submission, loss of data, malfunction of software used to access the Website, or any failures caused by technical issues in internet networks, power outages or other technical problems relating to third-party equipment or services.

12.3. The accuracy, completeness and timeliness of all data provided by Users on the Website, including but not limited to account data, Product descriptions, images and sales conditions, are the sole responsibility of the Users. The Service Provider shall not be liable for any damages or costs resulting from incorrect or inaccurate data provided by Users. The User expressly agrees that the Service Provider is entitled to recover from the User all damages and costs incurred as a result of incorrect data input.

12.4. The Service Provider reserves the right to restrict or terminate Users’ access to the Website at any time by deleting the User account.

12.5. The Service Provider reserves the right to remove any images, text or other content posted by Users on the Website at any time without providing reasons.

12.6. The Service Provider shall not be liable for any loss, damage or other harm suffered by Users, Visitors or third parties arising from the use or marketing of the Website, or from the display, sale, delivery or possession of Products offered on the Website, nor for any claims Users or third parties may have against Users. The Service Provider excludes liability for indirect or consequential damages, including loss of profit.

12.7. In the event that a court or competent authority nevertheless holds the Service Provider liable towards any User or third party, despite the exclusions set out in this Section 12, the Service Provider’s liability shall, to the maximum extent permitted by law, be limited to the amount of commission received under the relevant Contract, or in the case of non-contractual liability, to EUR 250.

12.8. The Service Provider shall be entitled, at any time and at its sole discretion, to assign, transfer or otherwise dispose of any of its receivables and related rights arising under these GTC, the Service Agreement/Transport Services Agreement or in connection with the use of the Website to any third party, without the consent of the relevant User. Such assignment may include, without limitation, assignment to debt collection agencies or other entities engaged in the recovery of receivables, whereby additional costs related to the collection and enforcement of such receivables will be incurred and charged to the defaulting User.

12.9. In case of any late payment by a User, whether in relation to payments due between Users (including Sellers and Buyers) or to the Service Provider, the statutory interest for late payment applicable under Romanian law shall apply automatically to the overdue amount from the due date until full payment is made, without the need for any prior notice or formal demand, unless mandatory provisions of applicable law provide otherwise. In addition, the creditor shall be entitled to recover from the defaulting User all reasonable costs incurred in connection with the collection of the overdue amount, including administrative, legal and debt recovery costs.

13. DATA PROCESSING

By using the Website, Users and Visitors consent to the processing of personal data collected by the Service Provider through the Website in accordance with the Privacy Policy. The scope of the processed data and the details of such processing are set out in the Privacy Policy, available on the Website.

14. INTELLECTUAL PROPERTY AND EXCLUSIVITY RIGHTS

14.1. The design, appearance, content and structure of the Website, including all textual and visual or audiovisual content made available by the Service Provider, as well as the name, logo, and their placement, design, layout and operation, are original works protected by copyright and/or other intellectual property rights, the rights holder of which is the Service Provider. The Website grants Users a personal, non-transferable, non-exclusive and territorially unrestricted right to access and use the Website and the services provided through it, solely for the purpose of using the Website in accordance with these GTC (and, where applicable, the Service Agreement). Users are not entitled to copy, reproduce, modify, distribute, sell or rent any part of the Website or its content (excluding their own User Content), nor to decompile, reverse engineer or otherwise extract the source code of the Website.

14.2. Users represent and warrant that all User Content uploaded to the Website complies with applicable law and these GTC (and, where applicable, the Service Agreement), and that they hold all necessary rights, including intellectual property rights, in relation to such User Content. By uploading User Content to the Website, the Users grant the Service Provider a worldwide, non-exclusive, royalty-free license to use such User Content from the moment of upload until its removal by the User or the Service Provider. This license includes the right to reproduce, distribute, store, copy, publicly display and communicate the User Content to the public in any form and in any number of copies, to the extent necessary for displaying it on the Website, making it available to Users and Visitors, operating and developing the Website, and promoting the Website and the Service Provider’s services, as well as the right to modify and sublicense the User Content where necessary for such purposes.

14.3. Sellers represent and warrant that they are duly entitled to sell their Products in the territories in which such Products are offered for sale through the Website, and that such sale: (a) is carried out in accordance with any applicable distribution, licensing or other authorization arrangements with the relevant brand owner or its authorized distributor for the respective territory; and (b) does not breach or otherwise conflict with any distribution, licensing or similar agreement with the brand owner or its authorized distributor.

15. CONTACT

Users and Visitors may contact the Service Provider’s customer service with any questions related to the services provided through the Website using the following contact details:
Opening hours of the Service Provider’s customer service:
Monday-Friday, 09:00 - 18:00;
Written contact details for the customer services:
Address: Sat Cornești, Comuna Bălești, Strada Corneștilor, Nr. 34, Judet Gorj, Romania
E-mail: [email protected].

16. GOVERNING LAW, DISPUTE RESOLUTION

16.1. These GTC (including the Service Agreement and Transport Services Agreement) and all matters relating to the use of the Website shall be governed by Romanian law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to these GTC (including the Service Agreement and Transport Services Agreement) or to any transactions (Contracts) concluded through the Website. Any disputes arising out of or in connection with these GTC (including the Service Agreement and Transport Services Agreement) shall fall within the exclusive jurisdiction of the competent courts of Romania at the seat of the Service Provider.

16.2. The Service Provider and the Users shall endeavor to settle any disputes arising out of or in connection with the use of the Website, these GTC, or the conclusion, performance or termination of Contracts amicably. If the parties fail to reach an amicable settlement within 30 days from the occurrence of the dispute, the dispute shall be submitted to the competent ordinary courts of Romania.

17. CLOSING PROVISIONS

17.1. Users may not transfer their rights and obligations under these GTC or the Service Agreements without the prior written consent of the Service Provider.

17.2. These GTC are supplemented, in relation to Sellers, by the relevant Service Agreements. In the event of any conflict between the provisions of these GTC and the relevant Service Agreements, the provisions of the Service Agreements shall prevail.

17.3. Any notifications, questions or complaints regarding these GTC, the Service Agreements and the Transport Services Agreements shall be sent to the Service Provider at the following email address: [email protected].

17.4. The Service Provider may communicate with Users (including with respect to Service Agreements and Transport Services Agreements) through the Website and/or the User Account interface and/or by email sent to the email address provided in the User Account, including by means of system notifications, messages within the User Account, or other functional communication tools made available through the Website. Such communications shall be deemed duly delivered upon being made available in the User Account or sent by email, as applicable. Users are responsible for keeping their contact details in their User Account up to date.

17.5. The Service Agreement and the Transport Services Agreement concluded between the Service Provider and the Sellers form an integral part of these GTC. In the event of any discrepancy between these GTC and the Service Agreement or the Transport Services Agreement, the provisions of the latter shall prevail.

17.6. These GTC are drafted in the English language. Depending on the User’s region, a version of the GTC may also be made available in the local language of such User for convenience and facilitation purposes. In the event of any discrepancy or inconsistency between the English language version of the GTC and any other language version, the English language version shall prevail.

These General Terms and Conditions are valid as of 19.06.2026